Trust forms the foundation of our connection with players at Book of Slots https://book-of.eu/. This data retention policy describes how we handle, store, and eventually dispose of your personal information. We operate under UK data protection laws, covering the UK GDPR and the Data Protection Act 2018. Being transparent about our data handling is a legal requirement, but we also see it as a key part of our service. We strive for you to appreciate our games understanding your privacy is taken carefully.
A Data Retention Policy represents a official document. It sets out how long an organisation holds onto different types of personal data and the legal reasons for storing it. This is a key part of good data governance. It prevents us from storing information forever, or for longer than we genuinely need it. At Book of Slots, we have set specific retention periods for all your data. This covers your account details, transaction history, support conversations, and gameplay records. This structured method reduces risk, enhances data security, and shows we comply with the law for our players and regulators like the UK Gambling Commission.
You possess a entitlement to erasure, sometimes termed the ‘right to be forgotten’. This is a key part of UK data protection law. But this right comes with limits. You can ask us to remove your personal data. However, we may have to refuse if we require to keep the data to adhere to a legal duty. Our licensing conditions from the UKGC are one example. We also are required to retain data to set out, exercise, or defend legal claims. If we must keep data for these overriding reasons, we undertake to only use it for those specific purposes. The data will be safeguarded and access will be restricted.
We group personal data into categories so we can apply suitable retention timelines. The particular length of time depends on why we processed the data and the legal, regulatory, and business needs we must meet. These periods can vary if the law changes. If that happens, we will update this policy and let you know about any significant changes.
This includes information you gave us when you registered and verified your account. It includes your name, date of birth, address, and copies of documents like a passport or driving licence. We keep this data for as long as your account is open, and for a set time after it closes.
After an account is closed, by you or by us, we must keep identity and verification data for at least five years from the closure date. The UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) mandate this. It helps with responsible gambling oversight, fraud prevention, and any regulatory investigations that might happen after an account is no longer active.
This category contains every deposit, withdrawal, bonus claim, and wager. Detailed transaction histories are crucial for financial audits, solving disputes, and giving you a clear record of your activity. Financial and gambling regulations heavily determine how long we keep this data.
We retain full financial transaction data for a minimum of six years from the transaction date. This aligns with standard UK tax and accounting law. For some records, the UKGC might ask us to keep them even longer. We always follow the strictest applicable timeframe to ensure full compliance and to safeguard both you and our business.
We keep records of your conversations with our customer support team, whether by live chat, email, or phone. This enables us maintain service quality and train our staff. It also lets us resolve ongoing issues and improve the player experience. We handle these records with the same confidentiality as all your personal data.
Generally, we retain support logs for three years from the date of the interaction. This offers us time to look back at previous conversations if you need more help, and to spot trends in player queries. If a communication is part of a dispute or complaint that could lead to legal action, we might keep those specific records longer. This matches UK time limits for making legal claims.
UK data protection law demands a valid legal reason for us to handle and keep your personal data. Our main reasons are to meet a contract with you, to obey legal rules, and for our legitimate business interests. For example, we keep your basic account details to provide the gaming service you requested. That completes our contract. At the same time, laws upheld by the UKGC mandate us to keep financial transaction records for several years to prevent money laundering. When we depend on legitimate interests, like preventing fraud, we carefully weigh them against your rights. We ensure any data we keep is proportionate.
Maintaining your personal data safe is our main concern for its entire lifecycle. We use strong technical and organisational measures to protect the information we hold. This shields it from unauthorised entry, change, disclosure, or destruction. Our actions include encrypting data when it’s moving and when it’s stored. We maintain strict access controls so employees only see what they need for their job. We also use advanced network security. These protocols are evaluated and updated regularly to counter new threats. Your data remains secure whether we are using it today or reviewing it for a regulatory check in several years’ time.
We might update this Data Retention Policy occasionally. Changes could reflect shifts in our processes, technology updates, or new legal requirements. The most recent version will always be published on our website. We will notify you about any important changes that impact how we manage your data. If you have inquiries about this policy, our retention practices, or your data rights, please contact our Data Protection Officer. We are here to work with you, resolve concerns, and give you clear, timely information about how we protect your personal information.
The UK Gambling Commission by law requires us to retain certain data, like identity and transaction records, for a specified time after an account closes. This supports responsible gambling monitoring, assists prevent fraud, and assists with any future regulatory investigations. For core account data, this retention period is typically five years.
You can freely make a request for erasure. But UK gambling and financial regulations commonly mean we cannot comply right away. For instance, we are unable to delete your transaction history before the required six-year period is over. The law mandates us to keep it for auditing and compliance.
We enforce strict security measures for the full time we hold your data. These cover encryption, tight access controls, and secure storage systems. We perform regular security audits to make sure these protections remain strong against new threats. Your information is safe from unauthorised access, whether it’s in active use or stored away.
Once the retention period for a specific type of data ends, we safely and completely delete it. Sometimes we anonymise it in its place. Anonymisation means changing the data so it can no longer be connected back to you. Thereafter, it may be used for internal statistical analysis.
We solely share data when it’s essential. This covers sharing with payment processors to operate our service, or with authorities like the UK Gambling Commission when the law mandates it. Any third party we work with must adhere to strict contractual rules to safeguard your data. They can only use it for the specific, lawful purpose we agreed on.
You have a right to access your personal data. To use this right, you can make us a Subject Access Request (SAR). We will then supply a copy of the information we maintain about you. We do not impose a fee for this and will typically respond within one month. This lets you review exactly what data is in our records.
The latest version of our Data Retention Policy is continuously available on our website. It’s a wise idea to check it periodically. If we make any big changes that impact how we handle your data, we will alert you. This maintains you aware about our privacy practices.
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